Return Eligibility

We want you to be completely satisfied with your purchase from Ihana Gifts. However, due to the personalized nature of our products, our return policy has specific guidelines:

  1. Non-Customized Products: Items that are not customized can be returned within 14 days of receipt for a full refund or exchange. The items must be in their original condition and packaging.

  2. Customized Products: Unfortunately, customized products cannot be returned or exchanged unless they arrive damaged or defective. This includes items with personalized names, messages, or designs.

    However, for our Photo Magnets: “Set 6 Photo Magnets – Make Magnet from Your Photos“, you can return the product if you’re unsatisfied, and we’ll issue a full refund of the product, excluding shipping fees.

Return Process

  1. Inspect Your Order: Please inspect your order upon receipt. If you receive a defective or damaged item, contact us immediately.

  2. Contact Customer Service: To initiate a return, contact our customer service team at contact@ihanagifts.com or +358401689286. Provide your order number, a description of the issue, and, if applicable, photos of the damaged or defective item.

  3. Obtain Return Authorization: Our customer service team will review your request and, if eligible, provide a Return Authorization (RA) number and return instructions.

  4. Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly mark the RA number on the outside of the package.

  5. Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error.

  6. Refund or Exchange: Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 20 business days.

Important Notes

  • Sale Items: Sale items are final sale and cannot be returned or exchanged.
  • Gifts: If you received an item as a gift and it needs to be returned, please contact our customer service team with the order information.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival.

If you have any questions about our return policy or need assistance, please contact our customer service team at contact@ihanagifts.com or +358401689286. We are here to help!