FREQUENTLY ASKED QUESTIONS
Yes, the product you receive will be the same as the one you see in the picture. All the product images on our website are taken by our shop, ensuring that what you see is exactly what you'll get. We take great care to provide accurate and high-quality photos to represent our products.
Yes, Ihana Gifts offers customization options for many of our products. Whether you're looking to add a personal touch with a name, a special message, or unique design elements, we are happy to help create a personalized gift that perfectly suits your needs. Please check our Customization description or contact our customer service for more details.
Check Our Return Policy: Before initiating a return, please review our return policy to ensure your item is eligible for return. Items must be in their original condition and returned within [number of days] days of purchase.
Contact Customer Service: Reach out to our customer service team via email at contact@ihanagifts.com or phone at +358401689286 to obtain a Return Authorization (RA) number. Provide your order number and the reason for the return.
Prepare Your Package: Securely pack the item in its original packaging, including any accessories, manuals, and documentation that came with it. Clearly mark the RA number on the outside of the package.
Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the item reaches us safely. Customers are responsible for return shipping costs unless the return is due to our error.
Refund Process: Once we receive and inspect the returned item, we will process your refund. Please allow 20 business days for the refund to appear on your original payment method. If you have any questions about the status of your return, please contact our customer service team.
Yes, we strive to restock popular items that are indicated as “out of stock.” However, restocking depends on product availability and demand.
To stay informed about restocks, you can:
- Sign Up for Notifications: Use the “Notify Me” feature on the product page to receive an email when the item is back in stock.
- Check Back Regularly: Visit our website periodically for updates on restocked items.
- Contact Customer Service: Reach out to our customer service team for information on specific items and potential restock dates.
We appreciate your patience and interest in our products.
If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible at contact@ihanagifts.com or +358401689286. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.
Visit our Shipping & Delivery to get more information.