What are your shipping options?

We offer several shipping options to cater to your needs:

  • Posti Shipping: Delivery within 2-7 business days in Finland and 5-14 business days in other EU countries.
  • Express Shipping: Delivery within 2-3 business days.

Do you ship internationally?

Currently, we only ship our products within the European Union (EU). We do not offer international shipping outside of the EU at this time.

How much does shipping cost?

Shipping costs vary based on the shipping method, destination, and product type. The exact cost will be calculated at checkout.

How long will it take for my order to arrive?

Delivery times depend on the shipping method chosen at checkout:

  • Posti Shipping: 2-7 business days in Finland and 5-14 business days in other EU countries.
  • Express Shipping: 2-3 business days.

Please note that these are estimated delivery times and may vary due to external factors.

Can I track my order?

Yes, you can track your order. Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package online.

What if I am not home when my package arrives?

If you are not home when your package arrives, the carrier will leave a notification with instructions on how to arrange a new delivery or where to pick up your package.

Do you offer same-day delivery?

Currently, we do not offer same-day delivery. The fastest shipping option available is next-day delivery.

Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible at contact@ihanagifts.com or +358401689286. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.

What should I do if my package is lost or damaged?

If your package is lost or arrives damaged, please contact our customer service team immediately at contact@ihanagifts.com or +358401689286. Provide your order number and a description of the issue. We will work with the delivery companies to resolve the problem and ensure you receive your order or a replacement as soon as possible.

Do you offer gift wrapping and special packaging?

Yes, we offer gift wrapping and special packaging options for an additional fee. You can select these options during the checkout process. If you have specific requests, please contact our customer service team.